Treating Customers Fairly

The FSA has 11 fundamental Principles for Business to which a firm must adhere.  Principle 6 focuses on Customers Interests stating that “A firm must pay due regard to the interests of its customers and treat them fairly”.

Insynergi is able to offer an independent, professional view of your compliance taking account of this important principle including in the areas of:

• leadership
• competence
• processes
• Customer information
• controls and management information

There are many areas within a regulated business that reflect upon TCF outcomes but not all of the FSA’s desired outcomes can be easily mapped to the different types of intermediaries and their process. Insynergi is able to use experience and understanding to help resolve this.

A well run business will usually demonstrate the Principle of Treating Customers Fairly however a regular review will highlight areas you may not have considered and allow you to be sure you are meeting regulatory requirements.

Contact us for further information or email compliance@insynergiuk.co.uk

Make Insynergi your commercially focused compliance team

Insynergi (UK) Limited is a member of the Association of Professional Compliance Consultants (APCC) and Financial Services Skills Council (FSSC)